Fluent Support – WordPress Helpdesk and Customer Support Ticket Plugin WordPress Plugin

What is Fluent Support – WordPress Helpdesk and Customer Support Ticket Plugin?

Fluent Support is a feature-rich helpdesk and customer support ticketing plugin that meets the primary requirements of customer service while offering some unique features that set it apart from other WordPress helpdesk plugins. With Fluent Support, you can automate support operations, collaborate with team members using internal notes and a shared inbox, and ensure efficient communication with your customers.

Features & Functionality

Customer History: Fluent Support allows you to get customer details for personalized assistance. It also enables you to track purchase history for WooCommerce and LMS businesses.
Activity Log: You can track your support agents' ticket actions with Activity Logs. These logs can be filtered by agents and timeframes for clear insights.
Power Usage: Fluent Support offers streamlined operations, efficient email communication, and seamless customer interactions.
Efficient Customer Service: The plugin allows you to create workflows to automate some customer service tasks, saving a lot of time and making your team more efficient.
Email Piping: Fluent Support turns all your email queries into tickets, ensuring no customer query is missed.
CRM Automations: You can connect FluentCRM and Fluent Support to get a complete picture of your customer base. Run campaigns and automations using Fluent Support tags in CRM.
Webhooks for Automation: Fluent Support includes webhooks for automation, helping you run your customer service operations efficiently and save time.
Neat Dashboard: Fluent Support provides a neat dashboard for managing workflows, ticket systems, and reports.
Performance: Fluent Support is built with VueJS and stores all the related data in custom database tables, ensuring it doesn't affect your WordPress database performance.
Pricing: Fluent Support offers a budget-friendly helpdesk solution perfect for small businesses and agencies. It provides different licenses, including a single site license, an agency license, and a 50 sites license.
Open Source: Fluent Support is open source software, and it has been translated into multiple languages.
Integrations: Fluent Support offers integrations with popular apps and WordPress plugins.
Advanced Search and Powerful Sorting and Filtering: Fluent Support provides detailed reports with charts, analytics, advanced search, and powerful sorting and filtering.
Custom Email Notifications: Fluent Support allows automatic emails at pre-specified events with customized information.
Tracking Response Delay: With Fluent Support, you can track tickets with the highest waiting time to deliver solutions ASAP.