Awesome Support

Awesome Support WordPress Plugin is a powerful and easy-to-use support system that lets you manage customer tickets, knowledge base articles, and more.

Introduction

Awesome Support WordPress Plugin is a premium WordPress customer support system. This plugin gives a power-packed website support system that combines the best features of top helpdesk and support ticket systems into a single easy-to-use package.

With Awesome Support, you can manage all aspects of your website's customer care from within WordPress. Your clients get a modern, mobile responsive help desk to submit requests from any device! It allows users or customers to create knowledge base articles or tutorials directly from the WordPress post/page editor making it an ideal solution for creating self-service websites.

Awesome Support WordPress Plugin is a premium WordPress customer support system. This plugin gives a power-packed website support system that combines the best features of top helpdesk and support ticket systems into a single easy-to-use package. With Awesome Support, you can manage all aspects of your website's customer care from within WordPress. Your clients get a modern, mobile responsive help desk to submit requests from any device! It allows users or customers to create knowledge base articles or tutorials directly from the WordPress post/page editor making it an ideal solution for creating self-service websites.

Benefits of using Awesome Support:

  • With Awesome Support, you can manage all aspects of your website's customer care from within WordPress.
  • You can allow users or customers to create knowledge base articles or tutorials directly from the WordPress post/page editor making it an ideal solution for creating self-service websites.
  • This plugin provides a modern, mobile responsive help desk that allows anyone to submit requests from any device!
  • It is a fully customizable support system with unlimited agents and departments so you can easily provide incredible support.
  • This plugin provides complete ticket activity tracking allowing you to identify trends and perform quality assurance more effectively.

Features & Functionality

  • Ticket Management: You can manage all customer tickets from WordPress Admin Dashboard.
  • Knowledge base article management: You can allow users or customers to create knowledge base articles or tutorials directly from the WordPress post/page editor making it an ideal solution for creating self-service websites.
  • Mark as solved: Once a ticket is resolved automatically by the plugin, you can mark a ticket as solved.
  • One-click email notification: This allows your customers to easily contact you and send messages through the tickets that they have created in the support portal. It also allows agents to reply to those messages with one click without opening any particular ticket page.
  • Smart Search & Filters: Support system comes with a powerful ticket search to easily find the relevant customer tickets. You can also filter tickets by their status, department, custom fields, and due date, etc.
  • Ticket Comments: This will allow you to leave public comments on customers' tickets that they have created in the support portal.
  • Social login & Two-factor authentication: This will help customers or users signup, log in, and do their transactions with just one click using social media profiles like Facebook, Twitter etc. With this feature, your customers don't need to remember any passwords. They can log in securely with their existing social networks account (like Facebook) accounts. Furthermore, all user data is stored safely in the WordPress options table adding an extra layer of security.
  • Analytics: This plugin tracks all the activities that happened in the support system and provides valuable insights in beautiful graphical reports. You can track things like how many tickets were created, solved, reopened, replied by agents etc. This will help you take the necessary actions to improve your customer support process.
  • Ticket Assignments: You can assign tickets to specific agents or departments for resolution. This will help you to easily identify who is working on which ticket and resolve them quickly.

Pricing

Standard - $149

Pro - $229

Enterprise - $289

Agency - $409

ScreenShots

Pros & Cons

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Feature Requests

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Alternatives

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Discussions

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